ST. LOUIS, November 22, 2022 /PRNewswire/ — Ameren Missouri has won the JD Power award for highest ranking among large Midwest utilities for overall customer satisfaction for professional electrical service customers.
The JD Power 2022 Electric Utility Business Customer Satisfaction Study, now in its 24th year, measures business customer satisfaction at 78 targeted U.S. electric utilities, each serving more than 50,000 business customers.
Ameren Missouri’s strong performance in power quality and reliability, pricing, billing and payment, corporate citizenship, customer contact and communication shows that the business community recognizes the commitment of Ameren Missouri to be a partner in his business. This is the third time Ameren Missouri has earned this JD Power recognition from its business customers*.
“At Ameren Missouri, we have remained focused on what we know about our business customers, including reliable service and competitive rates that allow their businesses to grow and thrive,” said Marc Birk, Chairman and President of Ameren Missouri, a subsidiary of Ameren Corporation (NYSE: AEE). “It is an absolute honor to be recognized by the clients we work for every day.”
Ameren Missouri Smart energy plan also helps to add value to customers. With this plan, Ameren Missouri updated and replaced the infrastructure that supports reliability. The end result is reliable, continuous power for customers. From 2019 to 2021, Ameren Missouri has invested $3.6 billion to complete more than 2,000 energy network projects.
For more information on the JD Power Electric Utility Commercial Customer Satisfaction Study, visit http://www.jdpower.com/pr-id/2022172.
About Ameren Missouri
Ameren Missouri has been providing electric and gas service for more than 100 years, and the company’s electric rates are among the lowest in the country. Ameren Missouri’s mission is to power the quality of life of its 1.2 million electric customers and 135,000 natural gas customers in Central and East Missouri. The company’s service area covers 64 counties and more than 500 communities, including the greater Saint Louis Region. For more information, visit ameren.com/Missouri or follow us on Twitter at @AmerenMissouri Where Facebook.com/AmerenMissouri.
About JD Power
JD Power is a global leader in consumer insights, advisory services, data and analytics. A pioneer in using big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been providing incisive industry insights into customer interactions with brands and brands for more than 50 years. products. The world’s leading companies in key industries trust JD Power to guide their customer-facing strategies.
JD Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s commercial offerings, visit JDPower.com/business. The JD Power Automotive Buying Tool is available at JDPower.com.
* Ameren Missouri received the highest numerical score among the broad Midwest segment of JD Power’s 2016, 2016 and 2022 Electric Utility Company Customer Satisfaction Surveys.