(WXYZ) – Vehicle Service Contracts are what we generally consider to be after-sales warranties for your car in case major repairs are needed. But several people say a local company selling them has blocked its promises of payment.
The 7 investigators dug into Infinite Auto Protection, and now the Attorney General is stepping in as well, ordering them to stop what prosecutors call “illegal business practices.”
Nobody wants to be stuck with an expensive auto repair bill. That’s why Jon Caldwell wanted a vehicle maintenance contract for his Cadillac SUV.
Caldwell says he did a ton of research before spending $2,411 on a Romulus-based vehicle service contract from Infinite Auto Protection.
“They had, at the time, very good reviews,” Caldwell said.
But Caldwell says when he needed Infinite Auto Protection to pay a claim in 2019, it all fell apart.
“They refused to pay the diagnostic fee,” Caldwell said. “After going back and forth with them a couple of times, I finally got fed up and said, ‘OK, I’m going to cancel the contract.'”
Caldwell says the company agreed to send him the balance of his contract, but despite countless emails and calls, he says he couldn’t get a response.
“They basically ghosted me,” Caldwell said.
After months of waiting, Caldwell says Infinite Auto Protection, also known as Opulent Marketing, Inc., entered into arbitration with him. The arbitrator sided with Caldwell, calling the contract “ineligible” and awarded Caldwell $1,501.97. But Caldwell says they still haven’t paid.
“It’s the frustration more than anything,” Caldwell said. “They refused to honor their own contract. In fact, they refused to provide services which are clearly stated in their contract. »
“I was devastated,” said Alan Pfeffer. “I was furious.”
Pfeffer says he also did his homework, reading reviews and checking lawsuits, before purchasing an Infinite Auto Protection vehicle service contract for his Audi.
“I really enjoyed it, the car was nice, it was a joy to get in. Until the turbochargers failed,” Pfeffer said. The failure left Pfeffer stranded on a New Jersey highway. .
Pfeffer says the repair bill was $11,893.71.
“I was shocked how much it was going to cost. And the next day I got a call from Infinite, and they said ‘we’re not paying the claim,'” Pfeffer said.
Pfeffer says he too tried to cancel his contract last May.
“So they were supposed to send me a check for $2,100.00, which didn’t come,” Pfeffer said.
Pfeffer therefore contacted the Michigan Attorney General, who said he had received more than 125 complaints since 2019 regarding Infinite Auto Protection.
The Attorney General has just sent Infinite Auto Protection a Notice of Intended Action, directing them to “immediately cease and desist from engaging in unlawful business practices.”
And that’s not all.
The 7 investigators learned that the State of California also issued a cease and desist order to Infinite Auto Protection, saying the company was selling vehicle service contracts to unlicensed consumers.
And the Florida BMW owner won a $26,258 default judgment against the company.
Additionally, a Colorado couple attempted to sue Infinite in Oakland County Circuit Court to enforce their $35,624.02 default judgment, but no one from the company responded in court. which prompted the judge to condemn them for civil contempt.
They did not respond to our attempts to speak to them at their Romulus office or on the phone.
We even went to the address listed in their state documents to accept legal service for them, but that company just referred us to another company in Idaho who refused to contact the owners.
After these visits, when you search for Infinite Auto Protection online, Google now shows them as permanently closed.
“People are wasting their money and not getting any return on their investment,” said Melanie Duquesnel, president of the Better Business Bureau.
Duquesnel says the Eastern Michigan BBB received 336 complaints about Infinite Auto Protection. They also downgraded the company to an F, and they worked actively with the Attorney General.
“To get lawsuits, to potentially get resolution and hopefully money to consumers who have been defrauded,” Duquesnel said.
“It’s unconscionable that they can do this and get away with it for so long and for so many people,” Caldwell said.
Jon Caldwell finally got his arbitration award, but it took months. According to the Attorney General’s notice to the company, many people still owe a lot of money.
If you’ve had any issues with this company, the Attorney General’s Office wants to hear from you – click here to file a complaint.