“New guys are embracing the CYTK app,” he said.
“We service about 1,600 vehicles per month, and using the app has reduced the time we typically spend servicing a vehicle by two and a half minutes, or about 20 percent.”
Levenson said his business will generate revenue through recurring monthly subscriptions. The cost of the app is around $60 per month for independent shop technicians and $100 to $179 per month per dealership.
CYTK has less than 10 engineers and programmers working in Silicon Valley, Detroit and South America and wants to increase to 15 employees.
Levenson believes his app will not only help recruit and train technicians, but also expand mobile services where cars are repaired in customers’ homes. He said CYTK would also be shot in the arm with the growth in electric vehicle sales and the amount of information stored in electric vehicles.
Larry Hourcle, an instructor from the NADA Academy, says CYTK is an interesting and inexpensive product to use.
“It gives technicians a phenomenal asset to help them find ways to diagnose and repair,” Hourcle said. “Links to YouTube videos as well as app information give technicians written and video instructions on their phones.”
He said entry-level technicians need information quickly. Additionally, CYTK would be especially useful for mom and pop operations that may only have a handful of technicians and lack the knowledge base gained over years of experience.
“Many manufacturers offer quick oil change services, and having the app helps techs shave a few minutes off service time, especially if they find they need to replace a headlight bulb. during the oil change,” Hourcle said.
“The next generation of technicians need mentors, and this app can be used as a repair and estimating tool when setting up a quote. It will also help improve the quality of repairs.”