FixiGo and Roadzen launch nationwide 24/7 roadside assistance services

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Fixigo and Roadzen today announced their partnership to provide roadside assistance services (RSA) nationwide 24 hours a day, 7 days a week. FixiGo is one of the fastest growing automotive technology start-ups fast, disrupting the aftermarket car repair and maintenance ecosystem. Roadzen is a global insurtech company transforming mobility and insurance with advanced AI solutions.

FixiGo operates in twelve cities including Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Chandigarh, Mohali, Panchkula, Ludhiana, Ambala, Jaipur and Bengaluru. It will leverage Roadzen’s network of workshops to extend service coverage to all states in the Indian mainland and make inroads into the roadside assistance segment.

Roadside assistance services will be accessible via a toll-free number or the FixiGo mobile app. It will include on-call assistance, on-site repair, towing in the event of mechanical and electrical breakdown and in the event of an accident, vehicle repatriation services, fuel delivery in the event of a fuel shortage, minor repairs on-site, battery start, -Request for assistance and help with key recovery.

In addition, customers will benefit from additional features, such as hotel assistance, medical assistance, vehicle guard services, luggage transport, hotel/home medical assistance during the trip, remote evacuation , on-demand driver, replacement/courtesy car, dedicated mobile application DID numbers (direct dialing on arrival) and real-time access.

Sami Shaik, co-founder and CEO, FixiGo, said, “FixiGo’s car repair and maintenance expertise and Roadzen’s industry-leading on-demand roadside assistance platform will dramatically transform emergency response to vehicle breakdown through safe, convenient and hassle-free solutions for customers. He added: “FixiGo is experiencing exponential growth across all services. Our entry into roadside assistance will be imperative to expanding our pan-India reach and growing our portfolio. With the resumption of travel and mobility, the automotive ecosystem is returning to pre-pandemic levels. FixiGo is on track to achieve revenue growth of INR 60 crore by FY2023.”

Ankur Kamboj, COO, Roadzen, said, “We’ve been focused on creating products that provide a superior user experience, increase efficiency, and are easy to localize to new markets. By combining FixiGo’s platform with our services, we leverage a dynamic architecture that supports the unique needs of the Indian market. We are keenly attuned to data on changing customer expectations, allowing us to add real business value while delivering a better user experience to end customers.

FixiGo partners with over 500 independent garage owners nationwide and empowers them to upskill and enable technology to transform their business processes and upgrade their infrastructure to serve a growing customer base of over 40,000 people . Its cutting-edge technology and innovations address the need for a strong customer experience in the multi-brand automotive service segment at an affordable price. Its technology platform and network of qualified local garages provide customers with access to hassle-free, quality service that costs almost 40% less than authorized dealerships. Its partner workshops also offer original spare parts and accessories at competitive prices.

Co-founded by Sami Shaik, Tarun Malhotra, and Ajay Pahwa, FixiGo started operations in 2019. It recorded a whopping 1751% YoY (YoY) growth in the last fiscal year and has partnered with entities such as Zoom Car, Car Dekho, Formula Group, Pum Pum Pum, among others in the business-to-business segment.

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