Lakeland woman left without a car after tow truck hits her car


Alex Towing Service driver provided auto insurance information to law enforcement, but company claims there is no policy

TAMPA, Fla. (WFLA) – Cindy Keene was shopping in Tampa when she looked in her rearview mirror and knew she was in trouble.

“I see this huge truck behind me and I can tell it’s not going to stop,” Keene said. “Then bang, he hit me from behind.”

Her Toyota Prius was then overturned in the car in front of her, damaging that car as well.

Keene said the Hillsborough County Sheriff’s Office responded and she received an information exchange form. Alex Towing Service’s driver provided insurance information and Keene said she called the company and received bad news.

“They’re like, ‘Oh, yeah, sorry, their insurance got canceled in August 2021.’ So I’m like, ‘Okay, how do you run a towing business without having auto insurance?’

Her own auto insurance company helps fix her car, but Keene has to pay a deductible, and because she doesn’t have rental insurance, she doesn’t have a car.

“I was trying to save money by not having rental coverage,” she said. “It was a mistake.”

She turned to Better Call Behnken and I went to the address listed online for the towing company and found a barricaded building. I reached the owner, Alexander, on his cell phone.

He insisted the company had insurance and said the driver must have been confused. But he didn’t tell me the name of that company and then hung up.

Better Call Behnken has alerted state officials to this issue. During this time, Keene’s insurance company will likely seek reimbursement from the towing company’s insurance company. If this policy does not exist, it could point to a civil court.


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