Loop neighborhood market turns to tech again to modernize the C-store experience


SAN FRANCISCO – Loop Neighborhood has partnered with automotive app Way.com to power the drive-thru car wash experience at multiple Loop convenience stores across California. The partnership officially started in January.

When we seek partners at Loop, we make sure they fit our culture and customer-focused mission, said Pervez Pir, president of retail for Loop Neighborhood. Our customers expect us to provide services and amenities that create greater value and trust for their automotive experiences.

Way.com launched in 2016 with its parking reservation platform, and has since added several verticals, including car washes, auto insurance, auto refinance, gas discounts and roadside assistance .

The synergy with Loop couldn’t be more perfect, as they modernized the convenience store for the benefit of their customers, while we took a forward-thinking approach to revitalizing antiquated ways in the automotive service industry, said Ro Krishna, Vice President of Way’s Car Wash Vertical.

Loop Neighborhood’s partnership with Way.com isn’t its first partnership with a technology company in an effort to improve its customer experience. As Convenience store news reported in March 2021, Loop partnered with an algorithmic customer engagement company to deliver personalized omnichannel customer engagement.

Through its pact with Algonomy, the merchant will be able to engage each of its customers in real time with relevant messages based on their behavior and their transaction history.

Algonomy’s solution leverages machine learning algorithms to drive personalized customer engagement throughout the customer journey across any channel. According to Algonom, Loop can promote weekly deals, integrate with a customer’s savings dashboard, distribute personalized newsletters, and offer curated packages that appeal to each recipient.y.

Additionally, in 2020, Loop Neighborhood Market introduced a fully self-contained convenience store and service station in one of the technological capitals of the world: Silicon Valley.

The San Francisco-based retailer enlisted artificial intelligence technology company AiFi Inc. for its AiFi autonomous store platform. Based on AiFi’s modular NanoStore model, the self-contained Loop Neighborhood Market takes up just 160 square feet. The store offers customers a self-contained solution in a fun and engaging small store. The format also allows the site to be open 24 hours a day, seven days a week.

Described as the missing link between a convenience store and a vending machine, and touted as the fastest vehicle to open a standalone store, AiFi’s NanoStore debuted in 2019.

Loop Neighborhood, based in San Francisco, operates 51 stores in northern and southern California. Loop Marketplace is proud to support active and healthy lifestyles by offering organic, natural and gluten-free products. Along with fresher products, Loop also offers items more specifically aimed at female and millennial customers. In addition, each location offers lounge areas equipped with Wi-Fi to further enhance the experience.

Way.com is a fintech platform for car ownership, where 5 million drivers have discovered high-quality car services in one destination. Its auto service marketplace finds and books optimal city and airport parking, sets up customers with car washes in the area, offers auto refinance rates, and has partnered with thousands of car parks, washers, and car washes. -cars and hundreds of insurance companies covering all 50 states.


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