Moving? Your insurance may not cover damage, theft of a rental truck. Here’s what you need to check


SANTA CLARA, Calif. (KGO) — The bride and groom received bad news after discovering that thieves had gotten away with their moving truck.

These trucks are not cheap. The couple tell us that Budget Truck Rental threatened to send them a bill for $26,000. This was not how they envisioned the start of their marriage.

Life couldn’t have been better for Cassidy Landers and her fiancé Jacob Gonzales.

“Next April 23,” Landers proclaimed.

“Yeah,” Gonzales confirmed.

The couple looked forward to their wedding day after a long covid delay and nine years of dating.

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They were friends in high school for about three or four years before becoming a couple.

Both speak German and Japanese. They both lived together in Japan. And they got engaged on top of a mountain in Berlin.

The couple planned to move into a bigger apartment and rented a truck from Budget.

But when they went to where they had parked the car overnight, another truck was parked there.

The two didn’t want to believe what they were seeing with their own eyes.

“Maybe it was towed by the city. Like maybe we parked in a red and didn’t notice,” Landers said.

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“I called the rental office and I said, ‘Hey, you know, you didn’t pick up the truck earlier, did you?'” Gonzales asked.

“Like we’re trying to find all these explanations. Like the last thing we want is for the truck to be stolen,” Landers said.

They said Budget told them they would be responsible for the $26,000 needed to replace the truck if it was not picked up.

Gonzales and Landers filed a police report and sent out social media alerts hoping someone would spot the truck.

They are trying to save money for their upcoming wedding.

“And then having it stolen and potentially paying tens of thousands of dollars, it was heartbreaking,” Landers said.

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Landers and Gonzales said they declined insurance from Budget because they thought their credit card policy would cover it.

Unfortunately, that was not the case.

The Insurance Information Network trade group tells us that each credit card’s policies vary. Consumers should call their credit card company and request a copy of the terms.

The Information Network also tells 7 On Your Side that your personal auto insurance probably won’t cover moving trucks or vans. Again, check with your carrier. If this is the case, it is advisable to take out the rental company’s insurance policy.

Someone on Next Door suggested Landers and Gonzales contact 7 On Your Side.

They did and we contacted Budget. An executive contacted them a week later.

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Landers didn’t believe what she heard.

“I’m just like, ‘I’m sorry? I would like to confirm that you said we are not financially responsible for this vehicle,'” a shocked Landers said. “And he said, ‘Yes, that’s right.’ And I’m like, ‘Just one more time, I just want to check.'”

The couple can now breathe easier and look forward to their marriage.

“There is a very beautiful Japanese garden which is the place,” they said.

The budget did not respond to our requests for comment, but we have them to thank for forgiving the debt. Remember – make sure you understand the terms of the insurance you can get through your credit card and personal auto insurance.

You can find more information from the Insurance Information Network.

Take a look at more stories and videos by Michael Finney and 7 on your side.

The 7OYS Consumer Helpline is a free mediation service for consumers in the San Francisco Bay Area. We help individuals with substance-related problems; we cannot act on business-to-business cases or cases involving family law, criminal cases, landlord and tenant disputes, labor issues, or medical issues. Please see our FAQs here. As part of our support process, it is necessary that we contact the company/agency you are writing about. If you do not want us to contact them, please let us know immediately, as this will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.


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