Najm wins first place and 3 gold medals at the Contact Center World Awards

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Riyadh, Saudi Arabia: In line with its various achievements and continuous efforts to promote the auto insurance industry in line with its BASE strategy which aligns with the goals of Saudi Vision 2030, Najm for Insurance Services has won several prestigious titles and awards at the events Contact Center World Awards held. in Lisbon, Portugal, June 6-9, 2022. Najm placed first among the nominees and received 3 gold medals in several award categories: Best Customer Service, Best Contact Center and Best Customer Service Center. emergency in Europe, the Middle East, and Africa 2022.

Achievements like this are a testament to the success of Najm’s strategy and commitment to providing its customers with quality service that improves their journey at all levels and delivers various economic and social benefits that contribute to the growth of the insurance industry. .

Commenting on this development, Najm’s Vice President of Customer Service, Naif Al-Deghaither, expressed his joy and pride at reaching this milestone saying that “it reflects the tireless efforts invested in Najm’s strategy to achieve its objectives at the local and international levels”. He went on to thank Najm team members who made this possible by ensuring customer satisfaction, stating that the company is working hard to achieve 35 on the Net Promoter Score (NPS) by 2025.

The Vice President then spoke about the various services launched and managed by Najm, under the supervision of the Saudi Arabian Central Bank (SAMA), to support its customers by relying on a highly integrated digital ecosystem and designed according to world-class standards. . One such service is Najm’s Claim-Free Discount (NCD), which offers car insurance customers with claim-free insurance records and a permanently active insurance policy a specific discount on insurance documents. ‘car insurance. In addition, the Claim Inquiry service allows them to check and track the status of their claims online through Najm’s digital platforms which also allow them to declare accidents and benefit from many other services.

Organized by ContactCenterWorld, the Contact Center World Awards is a competitive global awards program dedicated to ranking contact center services and evaluating customer experience. Welcoming attendees from various countries across the Middle East, Europe and Africa, this year’s event witnessed intense competition among its nominees and attendees from a variety of backgrounds and industries, including banking, telecommunications, insurance, hotels, transport and IT.

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