Live and on-demand support from OEM dealer master technicians now
Available to solve the toughest problems for automotive repair shops
DETROIT, October 17, 2022 /PRNewswire/ — Opus IVS™, a global leader in on-demand remote diagnostics, ADAS calibration, programming and expert support that is innovating the future of safe and complex vehicle repair, today announced the latest enhancement to its RAP® (Remote Assisted Programming) with the addition of IVS 360™ support for live and on-demand assistance from a team of hundreds of OEM dealer master technicians.
The IVS 360 support offering, now available in conjunction with a RAP service, is a game-changer for the vehicle repair shop with live help available whenever a shop is left with the inevitable diagnostic case. hard. Not every store has a master technician for every brand they service. With IVS 360, an OEM Master Tech dealer is now available on demand to help workshops with the toughest jobs. “Opus IVS is the only vendor with hundreds of OEM dealer master technicians on staff. We work with our customers until the issue is resolved,” said Kevin FitzPatrickSVP of Operations at Opus IVS.
Recently a customer had the ABS module replaced on a 2018 Jeep Wrangler. The programming session failed and it was forwarded to the IVS 360 team for diagnostic assistance. The IVS 360 Dealer Master Tech walked the customer through detailed CANbus diagnostics and helped find a problem with the STAR connector. It was determined that replacing the ABS module was ultimately not necessary. The call lasted less than 35 minutes and the customer said it was the best fifty dollars never spent. “Customers can truly get the job done with Opus IVS. It’s not uncommon to have programming issues that require escalation. Our OEM dealer master technicians are available until the repair is complete,” added FitzPatrick.
Thousands of times a week, customers are already receiving IVS 360 support. “IVS 360 has helped us time and time again. For critical information that we are missing, they have been able to help us every time,” said Sergio Fragoso of german sports in Walnut Creek, California. “Opus IVS has great people who do great work. IVS 360 always goes the extra mile to provide information, guide me, and even teach me how to be a better technician. I recommend it 1000%,” added Mike Nguyen from John Auto Repair to Jonesboro, Georgia.
About RAP® (Remote Assisted Programming) – Now with IVS 360™ Support
RAP®, which now includes IVS 360™ support, builds on Opus IVS’ heritage of leadership in J2534 pass-through technology for diagnostic, reprogramming and safety functions for independent automotive repair shops . RAP, now with IVS 360 support, continues to free up automotive technicians to perform more skilled work and increase shop profitability with the expert Opus IVS team performing programming remotely, and now provides a help with complex diagnostic problems. RAP with IVS 360 Support eliminates the need to send complex vehicles to the dealer or call a mobile technician for programming or diagnosis.
The Opus IVS RAP kit comes with everything technicians need including hardware, OE software, voltage maintainer and access to a team of remote programming and diagnostic experts so vehicles can be reprogrammed and/or diagnosed in the workshop without hassle. The RAP kit includes built-in licensed OE software with the latest updates for all major US, Asian and European vehicles, saving money on additional subscriptions or software updates.
Discover the difference at SEMA by Vegas
Opus IVS, an 11-time Motor Top 20 Tools Award winner since 2007, will showcase RAP with its new IVS 360 support capability and many other new product offerings at this year’s Specialty Equipment Market Association (SEMA) show. November 1-4 in Vegas. Stop by booth 31095 in the Upper South Hall for a product demonstration.
Opus IVS is the Intelligent Vehicle Support division of Opus Group, formed from the merger of industry-leading companies DrewTech, Autologic, Farsight, BlueLink and AutoEnginuity to develop innovative automotive solutions for over 50,000 repair shops and dealerships worldwide. world, giving them the confidence to get even the most complex vehicles back on the road safely and efficiently. Opus IVS develops industry-leading OEM-approved diagnostic technology with over 60 patents pending related to remote flash programming, pre- and post-repair scanning, remote technical support, ADAS calibrations and vehicle network technology. Opus IVS Remote Technical Support connects the store with over 100 brand-specific dealer master technicians to help interpret trouble codes, review OEM service procedures, and provide diagnostic assistance directly through the tool. Opus IVS is a division of the Opus Group, which has over 2,600 employees, 34 offices worldwide and connects to 30M vehicles per year for OBD testing.
To learn more:
Website link: Opusivs.com
E-mail [email protected]
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SOURCE Opus IVS