Royal Fountain Pass | Kansas City Royals

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Registration after purchase

Q: I purchased my Fountain Pass, what do I do now?
A: *Follow the steps below.

STEP 1: Download the MLB Ballpark App

  • Download the MLB Ballpark app to your iPhone or Android phone and sign in with your MLB.com account information used at time of purchase. If you already have the app, be sure to download the latest version and keep updating it throughout the season. Download now

STEP 2: Verify your account

  • Tap the profile icon in the upper left corner of the Home tab
  • Tap “My MLB Account Emails”
  • Press “Send/Resend”
  • A verification email will be sent to the requested email address. Tap the link in the email to authorize access to your tickets in the MLB Ballpark app

Q: How can I upgrade my seats?
A: Once inside Kauffman Stadium, upgrade your seat(s) through the MLB Ballpark app within one hour of the first pitch

Device Information

Q: What phones are supported?
A: The Fountain Pass is supported on iPhones, iPod Touch and Android phones. The MLB Ballpark app must also be downloaded to use the Fountain Pass.
Note – iOS requires iOS 14.0 and later. Android requires 8.0 and later. The iPod Touch must be 7th generation.

Q: Why do I have to use an iPhone, iPod Touch or Android phone?
A: The Fountain Pass is a mobile-only program integrated into the MLB Ballpark app. There are no printed tickets. Admission to Kauffman Stadium will be managed through the app.

Q: Can I buy the pass if I don’t have an iPhone, Ipod touch or Android phone?
A: No. iPhone onlyIpod touch and Android devices are currently supported.

Enter Kauffman Stadium

Q: How do I enter Kauffman Stadium with the Fountain Pass?
A: Your ticket for each game will be accessible exclusively through the MLB Ballpark app starting three hours before each game. Download the MLB Ballpark app and sign in with the MLB.com email address and password used when purchasing your Fountain Pass. Scan your ticket barcode(s) from your mobile device to enter Kauffman Stadium through Gate A, B, D or E entrances.

Q: Am I eligible to receive promotional gifts with my Fountain Pass ticket?
A: Yes! With your digital Fountain Pass ticket(s), you can enter Kauffman Stadium as soon as the gates open and receive a promotional item at the gate provided you are eligible based on the restrictions of this giveaway.

Q: Where can I go with a standing ticket?
A: Fountain Pass members have many great destinations available with their standing room ticket. In addition to specially marked standing areas on the Plaza levels, there are large gathering spaces and bars inside Kauffman Stadium. The Rivals Sports Bar, located just beyond right field, is open to all patrons on a first-come, first-served basis. Craft and Draft is located on the Lodge level along the third base line and is also open to all guests on a first-come, first-served basis. The Miller Lite Fountain Bar is located behind the fountain seating area in the Outfield and is open to all guests on a first-come, first-served basis.

Pass exchange

Q: Can I sell my pass for matches I am not attending?
A: No, passes are not eligible for resale.

Q: Can I share my pass with someone else?
A: Yes. Fountain passes can be passed on to other fans starting 3 hours before the associated event. Recipients will also need to access and scan their tickets through the MLB Ballpark app.

Games postponed

Q: What happens if a game is interrupted?
A: If a match is postponed, your Fountain Pass ticket is only valid for the postponed match.

Automatic renewal of passes

Q: How do I renew my Fountain Pass for the next month?
A: When you purchase the Fountain Pass, you agree to be automatically renewed for the Fountain Pass each month. You will be charged $29.99 on a monthly basis during the 2022 regular season. Charges will be processed for the months of July, August and September. Must withdraw no later than the 20th day of any calendar month.

Q: How can I refuse to renew my Fountain Pass?
A: To cancel your Fountain Pass, you must notify our ticket service staff by completing this form.

Q: When can I deactivate my Fountain Pass?
A:
You can unsubscribe from your Fountain Pass subscription at any time. You must complete this form with your cancellation request by the 20th of each month in order to cancel your Fountain Pass effective the last day of the same calendar month. Any cancellation request made after the 20th of each month will result in the cancellation of your Fountain Pass from the last game of the following calendar month.

More information

Digital ticket barcode images
Note that your ticket barcode(s) on digital tickets may not automatically refresh if the app is opened three (3) hours prior to first launch. You can refresh the ticket on your screen with a simple swipe down. This should refresh and populate the ticket barcode, as long as it is within 3 hours of play.

Ticket transfer
The Fountain Pass can be passed on to friends and family through the MLB Ballpark app. Passes can be transmitted from 3 hours before the start time of an event. Recipients will also need to access and scan their tickets through the MLB Ballpark app.

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